SoleHeeled offers convenient and affordable Hermès shoe repairs by Australia’s best craftsmen, with free shipping to your door. This case study outlines how we recently repaired a customer’s Hermès shoes.
The shoes
These Hermès Oran sandals had certainly seen better days, with both the leather uppers and the leather soles heavily worn and discoloured, and the heels significantly worn down. When the customer reached out to us for a free diagnosis/quote we offered to clean, condition and recolour the leather uppers as well as install a new pair of premium protective soles and heels.
Sole and heel protection
We began by removing the old heel caps, which were made from a combination of leather and rubber and heavily worn at the back. We then rebuilt the stacked leather on the heel blocks, to level them off, and carefully re-contoured the soles, creating a slight depression covering the front half of each shoe.
We then installed a pair of thin rubber sole protectors directly into the slight depression we created in the smoothly contoured leather soles, so that the sole protectors sat flush with the rest of the original leather soles. We then reheeled the shoes, custom making a pair of heel caps made from regular rubber (at the back) and the same protective rubber we used on the soles.
The protective rubber we used in this case is a premium rubber made in Italy and with a satin / silk finish and nude colour meant to mimic the colour and texture of the original leather on these particular shoes.
Leather cleaning, conditioning and colour restoration
We began by cleaning and conditioning the uppers with a specialist agent to remove as much of the dirt and impurities from the leather as possible. While the cleaning and conditioning itself helped to get the leather looking much fresher, significant discolouration remained. So we proceeded to custom mix a colour based on the original colour of the shoes and used that to recolour / refinish the leather uppers.
Have a pair of Hermès shoes needing repair or restoration?
Our experienced craftsmen have been trusted by not only generations of Australians but also local and international brands (including Chanel, NET-A-PORTER and Gucci) with the repair and restoration of luxury designer shoes since 1955. If you have a beloved pair of Hermès shoes in need of repair or restoration, ask us for a free diagnosis/quote by completing our online order form — where you can upload photos of the shoes and let us know exactly what you would like done to it, or let us advise you on what the shoes need based on the photos.
SoleHeeled serves all of Australia through its free 2-way shipping service:
Order online: Answer a few questions to get an instant quote and complete your order.
Send your shoes: Drop your shoes off at a local post office for free packaging and shipping to us.
We repair: A team of experienced craftsmen will carefully repair your shoes.
We return: We'll deliver your repaired shoes to you, wherever you are in Australia.
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