Very simply. Here's the process:

1. Place your order: Tell us what you need repaired while completing your online order. If you're not sure whether your items can be repaired or what exactly they need, you can learn more about our shoe repair and bag repair services, or simply select the 'custom quote' option during the online order process to have a member of the SoleHeeled team review your requirements and confirm what we can do for you.
2. Send items: Once we've reviewed your order, we'll email you a ticket you can take to your local Australia Post office. You'll be able to exchange the ticket for a printed shipping label as well as a box and protective bubble wrap in which you can pack your item and send it to us, free and fully tracked. Alternatively, if you're in Sydney, you can drop your item off at our workshop in the CBD.
3. We repair: Once we receive your items, a team of experience craftsmen will review them and reach out if there are any issues. Otherwise, your items will be repaired based on your specifications.
4. We return: Once your items are repaired, we will return them to you, wherever you are in Australia, free and fully tracked.

The time it takes to turn around work on an item depends on the work needed and the workload in the workshop when the item is received.

We are generally able to complete basic repairs within 2-5 business days of receiving an item at the workshop. This extends to 1-2 weeks for most specialist repairs and longer for more complex repairs and restorations.

If you will be using our free shipping service (rather than dropping off and picking up your item at the workshop), then you should also factor in shipping time via Australia Post. This varies depending on your location, but generally takes no more than a few business days if you're in a metropolitan area and otherwise up to 5 business days (if you're in a regional or remote area).

We repair all brands. Together, our repair team's members have 80 years of experience and are trusted by such brands as R.M. Williams (official recommended repairers), Gucci, Versace and Canali.

You can learn more about our repairs on boots made by RM Williams (as official recommended repairers), shoes made Louboutin, Valentino and Jimmy Choo, and bags made by Prada, Louis Vuitton, Gucci, Chanel and Coach. The list goes on.

No matter the brand, rest assured that your items will be in the best of hands.

During the online order process, you'll be able to select a variety of services (including multiple services for each item). Even if the specific services you're looking for are not listed, you'll be able to describe your requirements, upload photos and request a free diagnosis from a member of the team.

Yes. You can do so during the order process — in which case, we will reach out to you if we foresee any issues or require further information (e.g., photos of the items).

Yes. While we most commonly perform shoe repairs and bag repairs, we do also repair other types of leather goods, including wallets, belts and jackets. You'll be able to simply select a relevant item type while completing our online order form.

Yes. We stock a range of top-quality leather care accessories, and we would be happy to ship these items to you along with your repaired items. Simply let us know what you're looking for by getting in touch or while completing our online order form.

Very simply. We'll give you an instant quote once you answer a couple of questions about the items needing repair — you'll be able to do this in less than 60 seconds. Head to our online order form to get started.

If the repairs you require are unusual, or the services you're looking for aren't listed in our form, you'll have the opportunity to request a free diagnosis, where a member of the SoleHeeled team will review your requirements and provide you with a custom quote for services.

All listed prices and quotes include GST and Australia-wide shipping to and from our workshop.

You'll be prompted to enter your credit/debit card details during the order process. We accept all major credit and debit cards.

All payments are securely processed by Stripe, a trusted payments processor — we do not record card details or have access to them.

Once you complete your order online, we'll review your order and email you a ticket you can take to your local Australia Post office. You'll be able to exchange the ticket for a printed shipping label as well as a box and protective bubble wrap in which you can pack your item and send it to us, free and fully tracked.

Once you complete your online order, you'll be given a token that allows you to track everything online, throughout the process of getting your item repaired.

And whenever your item is in transit (whether on its way to our workshop or back to you via Australia Post), you'll have a parcel tracking number and receive real-time shipping notifications by email.

We service customers throughout Australia with our free and easy shipping service, powered by Australia Post.

We do not ship internationally at this time.

Yes, you can drop off and/or pick up at our workshop in Martin Place, Sydney provided that:

1. You first complete your order online;
2. You let us know (by email or in the order form) that you would like to drop off and/or pick up at the workshop; and
3. We have emailed you a ticket that you'll need to hand in at the workshop for ID and proof of payment purposes.