It's all very quick and easy — promise!

1. Complete our online order form, where you'll be able to upload photos and describe the work you'd like done to the shoes. You'll get an instant quote based on your selection and then choose to either proceed with an order or request a custom quote.
2. Once we've reviewed your order, we'll email you instructions for getting your Birkenstock shoes to us. If you live in Sydney, you'll have the option to drop the shoes off at our workshop. Otherwise, you'll be able to drop them off at a local Australia Post office, where they'll be packaged and shipped over to us for free.
3. Once we receive your shoes, we'll repair and return them to you by courier.

The time it takes to complete a Birkenstock shoe repair depends on the work required and the workload in the workshop when the shoes are received.

We are generally able to complete basic repairs on Birkenstock shoes within 2-5 business days of receiving them at the workshop. This extends to 1-2 weeks for most specialist repairs and longer for more complex repairs and restorations.

If you will be using our free shipping service (rather than dropping off and picking up your shoes at the workshop), then you should also factor in shipping time via Australia Post. This varies depending on your location, but generally takes no more than a few business days if you're in a metropolitan area and otherwise up to 5 business days (if you're in a regional or remote area).

Yes, we stock a wide range of premium leather care products you can use to extend the life of your Birkenstock shoes. We'd be happy to ship these to you. Simply mention what you're looking for while completing our online order form (if you're also planning to get your shoes repaired), or reach out (if you're not planning to get your shoes repaired).

Once you submit your online order form, you'll be given a token that allows you to track everything online, throughout the process of getting your Birkenstock shoes repaired.

And whenever your shoes are in transit (whether on their way to our workshop via Australia Post or on the way back to you via courier), you'll have a parcel tracking number and receive real-time shipping notifications by email.

Yes, you can drop off and pick up your shoes at our workshop in Martin Place, Sydney provided that:

1. You first complete your order online;
2. You let us know (in the order form or by follow up email) that you'd like to drop off and/or pick up at the workshop; and
3. We have emailed you a ticket that you'll need to print out and hand over at the workshop for ID and proof of payment.